Delivery Info

Order Dispatch

All orders placed by midday between Monday to Friday will be dispatched within 24 - 48 hours (excluding public holidays). You will receive a confirmation email once your item has been shipped, which will contain your tracking number. Any items not received within 20 days of receiving the tracking link should be reported to us by email for us to investigate.

Please note some of our larger items may be dispatched in separate boxes.

 

Standard Delivery

All standard delivery items typically arrive within 3 – 7 working days after dispatch.

The suitable Express Delivery option will be made available for you to select at checkout, according to the weight of the items ordered.

Lightweight Express Delivery

All express delivery items typically arrive within 1 – 3 working days after dispatch.

Midweight Express Delivery

All express delivery items typically arrive within 1 – 3 working days after dispatch.

Heavyweight Express Delivery

All express delivery items typically arrive within 1 – 3 working days after dispatch.

If your delivery address is outside of the UK Mainland and Wales, then delivery may take slightly longer.

 

Please note: If you have ordered a larger item then it will be a curb side delivery only. The driver may in special circumstances also ask for assistance to lift the object.

Please note delivery does not include assembly of any items or removal of packaging from your home.

 

Delivery Pricing

Delivery to UK mainland addresses is £4.95 for all of the products available on the Garden Sanctuary website. Express delivery option is available as an optional extra for orders required sooner.

* There is an additional delivery surcharge to the following areas (subject to change):
Scottish Highlands, Scottish Offshore Islands, N.Ireland, Channel Islands, Isle Of Wight, Isle Of Man and the following postal code areas: DG, EH, FK, G, KA (1-26, 29, 30), KY, ML, PA (1-19), DD, PH, AB, IV, KW (1-14), PH (19-40, 49, 50).

Please contact us before ordering from the above areas to confirm the correct applicable surcharge, alternatively we will contact you regarding this after your order has been placed.